Michelle Eral joins the Proteus team as Director of Operational Excellence & Client Services.
With 20+ years’ experience in leading client engagements, ensuring profitability and successfully bringing products to market, Michelle has developed a stellar reputation within her area of expertise. She works with Proteus’ operational staff to assure that we respond quickly and well to our clients’ needs, and that all our services are delivered impeccably. She also supports our staff and consultants by finding ways to continuously make our systems and processes as simple and effective as possible.
Michelle began her career as a Speech-Language Pathologist, and then combined her medical knowledge and affinity for technology to participate in the development, launching and growing of the TheraSimplicity product and organization. She went on to become an accomplished leader in the healthcare industry and in third-party IT implementations.
In 2015, Michelle joined Refinitiv—London Stock Exchange Group in their Enterprise Risk Management Group. Michelle’s most recent role was Head of Professional Services Operations—Global, where she led in the strategic development, execution, and monitoring of global initiatives including resource development, tools, best practices (PMO), and quality assurance.
Michelle has a bachelor’s and master’s degree in Communication Sciences and Disorders. In addition to her professional career, Michelle is the co-founder and facilitator of the Minneapolis Women in Leadership Coaching Circle, and a 25+ year mentor with Foster to College, a youth organization assisting in the transition of children in the foster care program to college.